Frequently Asked Questions

Do TOPLLY products come with a warranty?

Yes. Most TOPLLY faucets carry a warranty ranging from 5 years to Lifetime Limited Warranty depending on the product line, covering manufacturing defects in materials and finish. Warranty terms are listed on each individual product page.

Where do TOPLLY products ship from?

TOPLLY products are shipped from regional warehouses across North America. Design and quality control take place at our partner facilities in Shenzhen, China. Most in-stock orders ship within 1 business day.

What is TOPLLY's return policy?

TOPLLY offers a 90-day money-back guarantee on most products. Items must be unused and in original packaging. Made-to-order items (such as custom shower systems) may have different return terms — see our Return & Refund Policy for details.

Do I need a plumber to install a TOPLLY faucet?

Most TOPLLY faucets are designed for standard installation and fit common North American plumbing configurations. The supply line uses a standard 3/8" compression fitting with a nut thread diameter of approximately 9/16", compatible with standard US and Canadian shut-off valves. Faucets are available in 1, 2, or 3-hole sink configurations depending on the model. While many customers install faucets themselves, we recommend a licensed plumber for shower systems or any installation involving new water line connections.

What materials are TOPLLY faucets made from?

TOPLLY faucets are primarily made from solid brass or 304 stainless steel, both of which resist corrosion and are suitable for long-term daily use. Material specifications are listed on each product page.

Does TOPLLY ship to all Canadian provinces?

Yes, TOPLLY ships to all Canadian provinces and territories. Delivery times vary by location — see our Delivery Time page for estimated shipping windows by region.

How do I know which faucet fits my sink?

Check your sink's existing hole configuration (1-hole, 2-hole, or 3-hole) and mounting type (deck-mounted or wall-mounted) before ordering. Each TOPLLY product page lists compatible hole configurations and installation type under "Specifications."